How can we help?
Whether you're experiencing a service issues, have a billing question, or need assistance with your account, our local team is here to help.
Need Immediate Assistance?
Experiencing a service outage or technical issue that can't wait?
Call us 24/7 at 866-696-9275
After normal business hours, calls regarding technical issues and service outages are routed to our on-call technician.
Please note: After-hours support is reserved for technical issues and service outages only. Billing questions, account changes, and general inquiries should be handled during normal business hours or submitted using the form below.
Customer Care
For billing questions, account assistance, service changes, and general inquiries, call our Customer Care team.
866-696-9275
Monday – Friday | 8:00 am – 5:00 pm
Or email us: info@ozarkfiber.com
Submit a Support Request
If your request can wait until normal business hours, complete the form and a member of our team will get back to you as soon as possible.
Support Request Form
Quick Links
Looking for something specific?
Before You Contact Support
You may be able to resolve common issues in just a few minutes.
Try These First
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Restart your router by unplugging it for 30 seconds before plugging it back in.
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Verify all power and network cables are securely connected.
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Test your connection on multiple devices.
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If possible, connect a drive directly with an Ethernet cable to determine whether the issues is Wi-Fi related.
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If you're experiencing an outage after business hours, call us so our on-call technician can assist you.
Frequently asked questions
If you believe you're experiencing an outage, call us at 866-696-9275. This is the quickest way to report the issue and reach our technical support team.
Technical support is available after regular business hours for service-related issues and outages.
If your internet service isn't working, the quickest way to get help is to call us at 866-696-9275. Our team can help determine what may be causing the issue and guide you through the next steps.
You can also visit one of our local offices during regular business hours, email info@ozarkfiber.com, or submit a request through our Contact Support form if your situation is less urgent.
Several things can affect the speed you experience, particularly when using Wi-Fi. Your distance from the router, walls and other obstacles, the number of connected devices, your device's capabilities, and other wireless interference can all affect performance.
If you are consistently experiencing slower speeds or aren't sure what may be causing the issue, call us at 866-696-9275. Our technical support team can help troubleshoot your connection and determine whether additional assistance is needed.
The proper steps for restarting your equipment can depend on your set up. Before disconnecting or resetting any equipment, we recommend following Ozark Fiber's approved troubleshooting steps or contacting technical support at 866-696-9275 for assistance.
If you are experiencing a technical issue outside of our regular office hours, call us at 866-696-9275. After-hours technical support is available to assist with the service-related issues and outages.
For non-urgent questions or account needs, our local team is available Monday through Friday from 8:00 am to 5:00 pm.
If you would like to change your internet plan, contact our team at 866-696-9275 or stop by one of our local offices during regular business hours.
We'll be happy to review the available options with you and help you make any changes to your service
Still Need Help?
Our local Missouri team is ready to assist.
866-696-9275
Monday – Friday | 8:00 am – 5:00 pm
24/7 Technical & Outage Support Available